Question 1

How do I connect my medication barcode scanner?

Accepted Answer

Connect your USB or Bluetooth barcode scanner, then scan a medication barcode. Asclion automatically recognizes the product code and starts the lookup. For barcode scanners (USB guns), no configuration is needed: plug it in and scan, Asclion automatically detects the rapid input and triggers the lookup.

Question 2

How do I configure my pharmacy software?

Accepted Answer

On the desktop app, Asclion auto-detects your pharmacy software at startup and suggests the right preset. You can also configure it manually via Settings → Advanced configuration in the app. The preset adjusts the app's position and size so it fits perfectly next to your pharmacy software without covering it.

Question 3

Why is a product missing from my recommendations?

Accepted Answer

Asclion relies on a curated clinical database of 30,000+ medications with a recommended complementary product. If a product is missing, two possible causes: The detected medication is not yet covered in the database — report it to You customized your recommendations in Dashboard → Customization and the product was replaced.

Question 4

What if an analysis is slow?

Accepted Answer

Target analysis time is 2.5 seconds. If it's slow: Check your Internet connection (an orange banner appears if Asclion detects offline mode). Check that the medication barcode is readable and that the scanner uses the correct keyboard layout. If the issue persists, contact support with the analysis code shown at the bottom of the app.

Question 5

What are the keyboard shortcuts?

Accepted Answer

Esc — New prescription / reset Enter — Run analysis Ctrl + K — Focus quick input Ctrl + 1/2/3 — Switch mode (Input, Text, Photo) ? — Open this help page Customizable in Dashboard → Keyboard shortcuts.

Question 6

Is my patient data stored?

Accepted Answer

No identifying patient data is stored. Names extracted from prescriptions are anonymized via SHA-256 hashing before any storage. Analyses are used only to measure recommendation quality. More details in our

Question 7

Contact support

Accepted Answer

Our team replies within 24 business hours.